1. Information We Collect

When you use the App, we collect the following personal information to provide you with a personalized experience and assist in your Hajj or Umrah journey:

• Trip Information: You may voluntarily provide details about your upcoming trip, including: Travel dates (departure and arrival) Departure and arrival cities Intercity transfer details Prior experience and knowledge about Hajj/Umrah Gender, age & country information
• App Usage Information: Information about how you interact with the App, such as how you navigate through the content, may be collected to improve the App's functionality.

2. Automatically Collected Information:

• Usage Data: We automatically collect data about your interactions with the app, including the pages you visit, features you use, and actions you take. This information helps us understand user behaviour and improve our services.
• Device Information: We collect information about your device, such as its model, operating system, unique device identifiers, and mobile network information. This data is collected to ensure compatibility and optimize the app for different devices.
• Location Information: With your consent, we collect precise or approximate location data using GPS, Wi-Fi, or mobile network information. Location data is used to provide location-based services, such as Tawaf & Sayee tracking and your hotel/tent location tracking.
• Cookies: We use cookies and similar tracking technologies to enhance user experience and collect data about usage patterns. Cookies are small files stored on your device that help us analyse user behaviour, customize content, and deliver targeted advertisements.

3. Purpose of Data Collection

• User Registration: To create and manage your account on the mobile application.
• Authentication: To verify your identity when you log in to your account.
• Analytics: To analyse user behaviour and app usage patterns, helping us enhance our services and optimize the user experience.
• Quality Assurance: To monitor the performance and quality of our app and services.
• Compliance: To comply with applicable laws, regulations, and legal processes, including responding to governmental requests.
• Fraud Prevention: To detect and prevent fraudulent activities and unauthorized access to our services.

4. How We Use Your Information

We use your personal data to provide you with a personalized Hajj or Umrah experience, including:

• Generating a customized trip preparation checklist tailored to your trip details.
• Creating a personalized tour itinerary to assist with your journey.
• Offering tips, guides, and important information specific to your needs and preferences.

We do not share any of your personal information with third parties, including service providers or advertisers.

5. Data Storage and Security

All user data is securely stored on our cloud servers. We take the necessary measures to ensure your information is protected from unauthorized access, use, or disclosure. Our cloud servers follow industry-standard security practices, including encryption, access control, and regular audits, to safeguard your data.

6. Data Retention

We will retain your personal information for as long as necessary to provide you with the App’s services and comply with legal obligations. If you choose to delete your account, we will delete or anonymize your data in accordance with applicable laws.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes via email or within the App itself.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: mphu.guide@gmail.com
By using "My Personal Hajj-Umrah Guide," you acknowledge that you have read and understood this Privacy Policy.